Submit Warranty

Warranty Claim Form

  • Please enter the name your booking was made under
  • Please enter the original booking date
  • Please provide a reachable contact number, preferrably a mobile number.
  • A working e-mail address that you have access to.
  • Please indicate the issue(s) you are experiencing:
  • Please state any extra information which may assist. Maximum characters is 400
  • If possible, provide any videos or photos of the issue that might assist in assessing the situation.

Try these solutions

  • Connector.

    Power off & on

    Yup – sounds silly however this is the most common solution to a lot of issues. Simply hold down the HOME button and POWER button at the same time for 10 seconds. You will see the device logo come up & let it reboot

  • Connector.

    Check it's charged

    Charge it up (if you can) & see if this fixes the issue. Not a common solution but still worth double checking

  • Connector.

    Check the time & date

    Check to see if the time & date is correct. If it’s not make sure you can connect to a wifi or hotspot so the iPhone settings can sync with the server.

  • Connector.

    Keep calm

    Devices are so important it’s hard to live without them. Remember to try answer all questions in this form. We are here and on your side to assist so rest assured we will try our best possible

  • Connector.

    No receipt No warranty

    Unfortunately under no circumstances can any repair be covered under warranty without the receipt or invoice.

  • Connector.

    Back up your data

    If possible, back up your data. Remember this issue is post damage and post technical work which could be something that may manifest over time.